Artemide Elsewhere Suspension

Shipping fees

Shipping costs on the Agati.it website are calculated automatically at the time of purchase.

For the Italian market:

• €10 for purchases of less than €250
• Free for purchases equal to or greater than 250 Euros

For the foreign market, shipping costs are calculated at checkout.

Delivery is intended at street level. For delivery needs other than those indicated above, contact our staff at the email address shop@agati.it.

How are delivery times calculated?

In the tab of each product you will find the indication of availability under the cart. To this it will be necessary to add the estimated days of the courier's standard shipment (about 3 days).
In Stock. We ship within 24-48 hours, the goods are ready for delivery and the shipment will be organized at the latest within the day following the purchase (excluding Saturdays and Sundays).
We ship in 3-4 weeks as the product is not in stock and the order must be forwarded to the supplier, who will give us a more accurate delivery forecast within a few days.
3-4 weeks are the standard times to allow our suppliers to fulfill orders and we are committed to respecting this timing, barring unforeseen events related to production by companies .

In any case, we communicate all updates to our customers with the utmost transparency.

Once the goods have been shipped, our customers are notified with the instructions to welcome the courier and waybill to track the status of the delivery.

NB Due to the historical period, the manufacturing companies may have problems in guaranteeing the standard delivery times with the production of some items.

What to do when the courier delivers your order?

Upon delivery of the goods by the courier, the customer is required to check:

• that the number of packages delivered corresponds to what is indicated on the delivery note or transport document (DDT);
• that the packaging is intact, not damaged, wet or altered;
• any anomalies must be immediately notified to the courier who carries out the delivery, adding the words collection with reserve for damaged package , or collection with reserve for open package or collection with reserve for missing packages on the appropriate accompanying document.

Once the courier's document has been signed, it will not be possible to make any objection regarding the external characteristics of what has been delivered.

Any hidden damage or anomalies must be reported to the email address shop@agati.it.

For any anomaly relating to the goods (purchase - shipping - delivery) our staff undertakes to resolve disputes. For any type of complaint or support request, please contact our staff at shop@agati.it or fill out the contact form .

The right of withdrawal can be exercised within 14 working days of receipt of the delivered goods .

After contacting us on shop@agati.it, the withdrawal request must be sent by registered mail or by email to the addresses agatisrl@pec.agati.it and shop@agati.it .

The communication must contain:

• the number of the order for which the withdrawal is being exercised;
• the express will of the customer to want to exercise the right of withdrawal;
• the description and the codes of the articles for which the right of withdrawal is exercised;
• copy of the purchase document relating to the order subject to withdrawal (order screenshot is also fine).

The address for exercising the right of withdrawal and for the shipment of the material, which must take place within 14 working days of delivery of the goods, is as follows:

AGATI SRL
Viale Giostra 20
98121 – MESSINA (ME)

The direct costs of returning the goods will be borne by the consumer .
Agati Srl undertakes to reimburse payments received from the consumer, with the exception of additional costs .
The refund will be made using the same payment method used for the purchase.

Goods must be returned in resalable condition. The goods made to measure for the customer are also excluded from the right of withdrawal.

Agati Srl will not refund the amount paid until it has received the returned goods or until the consumer has demonstrated that he has returned the goods. Once the request has been processed, the refund of the amount paid will be made within 14 working days.

The refund does not include penalties for the consumer, except for the return costs which are to be considered by the user .

The right of withdrawal will be performed according to the legislation expressed in the Legislative Decree of 21 February 2014, n.21 - Consumer Rights.

100% original product

In our catalog only the best national and international lighting design directly from the official brands without intermediaries .
We are authorized resellers and all the products in our catalog are original , certified , compliant with the technical data of the parent company and protected by a 2 - year guarantee .

Premium Shipping

Our shipments are insured and tracked , in Italy and abroad. If your package arrives damaged or gets lost, don't worry. Contact us and we will assist you in obtaining a replacement or refund.
Also take advantage of free shipping - in Italy from 250 euros.

Guaranteed return

Money back guarantee. Is your item not up to your expectations or damaged? For any problem at the time of delivery, you can request a product change or a refund.
Write to us on shop@agati.it and follow the instructions here (read the return conditions carefully).
Our team is at your disposal before and after your purchase.

Free consultation

Are you looking for design help? Do you have a doubt? Would you like a personalized quote?
Do not hesitate to contact our staff to give light to your projects, we will be happy to give you assistance and professional advice before , during and after the purchase .
Contact us now, click on the bottom left to access the live chat and talk to our consultants or write to us on shop@agati.it .

Dedicated assistance

Join the Agati family and try our services. Our staff is ready to assist you and accommodate all your requests as quickly as possible.
If you have any doubts, read the reviews of our customers and contact us without hesitation.

Over 60 years of experience

We have been dealing with lighting and electrical equipment at 360 degrees since 1963. Our experience gained in over 60 years of activity finds its maximum expression in the lighting design sector. We select only the best brands and advise you according to your space, aesthetic and budget needs.
Giving shape to your projects is what gives meaning to our work.

Care for the customer

Customer care and satisfaction is our priority, which is why we are constantly striving to improve our services. We are always present at every stage of the purchase (before and after), we take into account the needs of our customers and offer the best possible price on the market.

How our customers rated us