For any anomaly relating to the goods (purchase - shipping - delivery) our staff undertakes to resolve disputes. For any type of complaint or support request, please contact our staff at shop@agati.it or fill out the contact form .
The right of withdrawal can be exercised within 14 working days of receipt of the delivered goods .
After contacting us on shop@agati.it, the withdrawal request must be sent by registered mail or by email to the addresses agatisrl@pec.agati.it and shop@agati.it .
The communication must contain:
- the number of the order for which the withdrawal is being exercised;
- the express will of the customer to want to exercise the right of withdrawal;
- the description and the codes of the articles for which the right of withdrawal is exercised;
- copy of the purchase document relating to the order subject to withdrawal (order screenshot is also fine).
The address for exercising the right of withdrawal and for the shipment of the material, which must take place within 14 working days of delivery of the goods, is as follows:
AGATI SRL
Viale Giostra 20
98121 – MESSINA (ME)
The direct costs of returning the goods will be borne by the consumer .
Agati Srl undertakes to reimburse payments received from the consumer, with the exception of additional costs .
The refund will be made using the same payment method used for the purchase.
Goods must be returned in resalable condition. The goods made to measure for the customer are also excluded from the right of withdrawal.
Agati Srl will not refund the amount paid until it has received the returned goods or until the consumer has demonstrated that he has returned the goods. Once the request has been processed, the refund of the amount paid will be made within 14 working days.
The refund does not include penalties for the consumer, except for the return costs which are to be considered by the user .
The right of withdrawal will be performed according to the legislation expressed in the Legislative Decree of 21 February 2014, n.21 - Consumer Rights.